Who we are
Our website address is: https://www.nyxarcana.co.za.
Last Updated: 16/06/2026
At Nyx Arcana, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.
Information We Collect
When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect:
Full name
Email address
Telephone number
Delivery address
Billing address
Payment information (processed securely through third-party payment providers)
Website usage information through cookies and analytics tools
How We Use Your Information
We use your information to:
Process and fulfil orders
Deliver products to you
Communicate regarding your orders
Respond to enquiries
Send newsletters and promotional communications (only where you have consented)
Improve our website and customer experience
Comply with legal obligations
Payment Information
Nyx Arcana does not store your credit card or banking details. Payments are processed through secure third-party payment providers who are responsible for safeguarding your payment information.
Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared with:
Courier and delivery services
Payment service providers
Website hosting and technical support providers
Legal or regulatory authorities where required by law
All service providers are expected to protect your information appropriately.
Cookies
Our website may use cookies to:
Improve website functionality
Remember your preferences
Analyse website traffic
Enhance your browsing experience
You may disable cookies through your browser settings, although some website features may not function correctly.
Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration.
However, no online system can be guaranteed to be completely secure.
Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of information where legally permissible
Withdraw consent for marketing communications
Lodge a complaint with the Information Regulator of South Africa
Information Regulator: Website: https://www.justice.gov.za/inforeg
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Changes to This Policy
Nyx Arcana may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.
Contact Us
For any privacy-related questions, please contact:
answers@nyxarcana.co.za